Frequently Asked Questions
When will The Truth: John’s Gospel be available for purchase?
The 2023-2024 BSF Study Guide, “John’s Gospel: The Truth” will be available for purchase in June of 2023. Check www.store.mybsf.org and BSF social media channels for announcements regarding when it will be available.
Can I contact the BSF Store with questions about BSF International?
The BSF Store Customer Service representatives are trained to handle questions that pertain to the BSF Store and the products available for purchase ONLY. For questions regarding the class, class leaders or any other aspect of BSF International, please contact email@example.com
Why are the Traditional Chinese and Simplified Chinese study guides available in two books instead of one?
The Traditional Chinese and Simplified Chinese study guides require additional time to translate and process. Therefore, these translations are available in two parts. The first book contains Intro – Lesson 14 and is available for purchase when the current study year’s products launch. The second book contains Lesson 15 – Lesson 29 and is currently available for sale on the store website..
Are previous years’ studies and apparel available on the BSF Store?
BSF books and apparel are available for purchase until the product sells out. As per BSF guidance, Gulf Business Printing cannot replenish stock once the products sell out.
Is purchasing a printed study book from Gulf Business Printing a requirement to join the class? I want to participate in the study, but the expense does not meet my budget.
Members are not required to purchase a printed study book to participate in the class. Digital study materials are available via a downloadable PDF at www.mybsf.org or on the BSF app. If you would prefer a printed study book but are experiencing hardship, please contact your Class Administrator (CA) or Teaching Assistant (TA) for further assistance.
Whom do I call with BSF Store customer service requests?
The best way to reach BSF Store Customer Service is via email at firstname.lastname@example.org. You can also use the Contact Us form, located in the footer for the BSF Store website at www.store.mybsf.org.
ORDERING AND PAYMENT
What do I need to know about ordering from the BSF Store?
Annual study books, apparel, and other BSF products are offered on the BSF Store. The BSF Store is operated by Gulf Business Printing. Gulf Business Printing is the only approved content manufacturer and authorized distributor for BSF as well as its products. Annual study books, apparel, and other BSF products are offered on the BSF Store. The BSF Store is operated by Gulf Business Printing. BSF does not receive any proceeds from the sale of study material or apparel.
When ordering BSF products at the BSF Store, it is imperative that BSF members enter correct contact and shipping information. Incomplete or incorrect information will delay the shipment and delivery of your order.
Please note that all domestic shipping addresses for the BSF Store must be a physical address. Orders placed using a shipping address with a PO Box operated by a USPS facility will not be processed.
An order confirmation will be sent to the email provided at the time the order was placed. The order confirmation sender information is BSF Store – Gulf Business Printing – email@example.com. Please search the spam or junk folder if the email is not in the Inbox.
After the order is placed, it is in queue for processing. Due to the large volume of orders between the months of June – September, it may take as many as ten business days to process your order. Orders that are placed near the class start time may not receive their orders in time for the first class.
Once an order ships, a tracking number for the shipment will be sent to the email address provided at the time of purchase.
If there is a problem or an issue with a member’s order, BSF Store Customer Service representatives will reach out via the email or phone number provided at the time of purchase.
How can I confirm that the BSF Store received my order?
An order confirmation will be sent to the email address provided at the time of purchase. If you did not receive an email, please check your junk or spam folder. If you are still unable to locate your order confirmation email, please contact the BSF Store Customer Service at firstname.lastname@example.org to confirm your order or have the order confirmation resent.
When will my credit card be charged?
Credit cards are charged at the time the order is placed, NOT when the order is shipped. The financial institution will indicate the transaction as SP BSF STORE/GBP.
I noticed on my order confirmation email that I ordered the wrong product. Can I change my order?
Items in your order cannot be changed once they’ve been processed and are in queue for shipment. Please reach out to the BSF Store Customer Service representatives via email at email@example.com to cancel your order with the incorrect items as soon as possible so that your order can be cancelled before it ships. Cancelled orders generate a refund and should be reflected in your financial institution’s records within 3 – 5 business days. It is the customer’s responsibility to place a new order.
Can I place an order by phone?
The fastest and easiest way to place an order is through the BSF Store at www.store.mybsf.org. The BSF Store is a safe, secure site that complies with the Payment Card Industry Data Security Standard (“PCI-DSS”), so BSF members can feel confident that their data is protected.
BSF Store Customer Service Representatives are available to assist with placing an order via email at firstname.lastname@example.org. Please make sure to provide a phone number so that a representative can assist you.
When will my order ship?
Gulf Business Printing makes every effort to ship orders as they are received. During peak ordering times (June through September), it may take as many as ten business days to process an order. During the peak ordering time, orders containing multiple items can delay processing time. We appreciate BSF members’ patience during the peak ordering time as we process several thousand orders per day.
During off-peak ordering times (October through May), orders are typically processed within two business days.
You will receive a tracking number via email when your order ships. Please check your spam/junk folders if you do not receive a tracking number. If you still can’t find your tracking number, please contact BSF Store Customer Service at email@example.com.
Why aren’t there more options for shipping?
Every study year, Gulf Business Printing researches the services offered by a variety of carriers to find the best way to ship the study guides directly to the BSF members’ front doors. The following factors are taken into consideration:
- reliability of the carrier
- the weight of the book and other products
- the variety of destinations the product will be sent
- the packaging required to safely and securely ship the products
Given these factors, Gulf Business Printing negotiated the best rate to reliably track and send the books to locations domestically and internationally.
Why does the shipping cost almost as much as the book?
Gulf Business Printing works diligently to produce the annual study guides in the most efficient and economical way possible, when compared to market value. The cost of shipping is controlled by carriers and subject to change.
How do I correct my shipping address?
If you notice that your shipping address is incorrect on your order confirmation email, please contact BSF Store Customer Service at firstname.lastname@example.org as soon as possible. Once we’ve processed your order and it is in queue for shipment, we may not be able to change your shipping address.
I didn’t receive my shipment even though the tracking number shows it was delivered. What do I do?
Please contact the BSF Store Customer Service at email@example.com for any issues related to your shipment.
My shipping address is an APO/DPO. Am I able to have a book shipped to me?
APO and DPOs are accepted shipping addresses for overseas diplomatic and military addresses. For other shipping issues concerning military addresses, please contact BSF Store customer service via email at firstname.lastname@example.org.
I can’t find the product I’m looking for at the BSF Store. Where can I find products that aren’t listed on the site?
All products listed on the BSF Store are available for purchase until they sell out. Once a product sells out, Gulf Business Printing cannot replenish the stock.
What are the size and dimensions of the study books?
The size and dimensions of the BSF study guides varies from year to year. Each study guide is printed on 8.5” x 11” double-sided pages. The number of pages and weight of the book is determined by the content and design provided by BSF. Due to supply chain issues, the final product may vary from the description in the product information details.
What is the font size of the study guides?
The most common font used in the reading material is Roboto 10-point font.
What information is included in the study books?
Each annual study book includes the study materials created by BSF International to complete the study for each year. The study books include Questions, Study Notes and Lecture Note Taking pages. The books do not include the Daily Dive or Attributes of God.
Where can I find details about the BSF apparel?
Please refer to the product details for each product at the BSF Store to find detailed information about the type of material used, a sizing chart, color variants, fit and more. If more information is needed, contact BSF Store Customer Service via email at email@example.com.
My shipment arrived and I received damaged products. How can they be replaced?
Damaged products can be replaced by reaching out to the BSF Store Customer Service representatives via email at firstname.lastname@example.org. You will be asked to send pictures of the damaged products and the shipping label. If the products were damaged due to handling by the shipping carrier, please also take pictures of the packaging. Please make sure to include your order number when notifying the BSF Store Customer Service representatives of the damaged products. Gulf Business Printing reserves the right to determine if the damage to the product qualifies for replacement.
I received my order but it’s incorrect. How can I receive the items I ordered?
If your order is incorrect, please contact the BSF Store Customer Service representatives via email at email@example.com. You may be asked to send pictures of the incorrect products. Please make sure to include your order number when notifying BSF Store Customer Service representatives of the incorrect items in your order.
REFUNDS, EXCHANGES AND RETURNS
What is the BSF Store’s return policy for damaged products?
Gulf Business Printing has a damaged product replacement approval and/or denial process in place. Your request will be categorized in one of two groups: defective product or mishandled shipment.
- Defective Product – this category is approved or denied by Gulf Business Printing
- Considerations for defective books include issues with the binding, missing pages, order of the pages and orientation of the pages.
- Considerations for defective apparel include misprints on the apparel, frayed edges, loose threads at the seams, and holes in the material.
- Mishandling of the products due to damage during the shipping process – this category is approved or denied solely by FedEx as they are the processor for these claims. Resolution for mishandled products include:
- Gulf Business Printing files a claim with FedEx and FedEx approves the claim. When the claim is approved, replacements for the damaged product(s) will be shipped as soon as possible. Outside factors such as supply chain issues and product availability during peak season can delay replacement of the product.
- Gulf Business Printing files a claim with FedEx and FedEx denies the claim. When the claim is denied, the damaged product(s) will not be replaced.
You will be asked to send pictures of the damaged product(s), the shipping label, as well as photos of the packaging at delivery. Please make sure to include your order number went notifying the BSF Store Customer Service representative of the damaged product(s). Gulf Business Printing reserves the right to determine if the damage to the product(s) qualifies for replacement.
I don’t want or need my products anymore. Can I return it and request a refund?
The BSF Store will consider each refund claim if the dispute or request is within 15 days of confirmed delivery, under any circumstance. It is the customer’s responsibility to inspect the package(s) as well as the contents upon receipt. Please reach out to the BSF Store Customer Service representatives via email at firstname.lastname@example.org for details on how to request a refund on your products. Please note that the customer will be responsible for the cost of shipping the products back to the BSF Store prior to issuance of a refund. Only the cost of the products will be refunded, not the shipping.
I purchased the wrong product. Can I exchange the product?
The BSF Store will consider exchanges for products if the request is within 15 days of confirmed delivery, under any circumstance. It is the customer’s responsibility to inspect the package(s) as well as the contents upon receipt Please reach out to the BSF Store Customer Service representatives via email at email@example.com for details on how to exchange items in your order. Apparel items are only available for exchange if they are returned unwashed, unworn, and in new condition. Please note that the customer is responsible for the cost of shipping the products back to the BSF Store prior to sending a different product for exchange.