Frequently Asked Questions
Is purchasing a study from Gulf Business Printing a requirement to join the class? Can I print a book through my own printing source?
Members are not required to purchase a lessons book to participate in the class. Lessons books are available at no cost on the BSF app at mybsf.org. Additionally, your Class Administrator, Assistant Oline Trainer, or Group Leader can provide you with a digital copy to print at home or through a local printer of your choice.
Can I purchase a previous study through the BSF Store?
We currently do not offer previous studies on the BSF Store.
Why are translated books available in two books and not the whole study?
The translations of these books require additional time to process. Therefore, the translated study materials in Spanish, Simplified Chinese, and Traditional Chinese are available in two parts.
The first book of the Unexpected King covers the Introduction - Lesson 15 and the second book covers Lesson 16 – 29. Information on the translated study materials for “People of the Promise: Kingdom Divided” will be posted soon.
I do not live in North American and the shipping at the BSF store is unreasonable for me. What are my options?
Study materials are available for free on the BSF App or mybsf.org. Please contact your class leadership to discover other options available to you.
Is BSF making a profit on these books and t-shirts?
No. The nominal cost at checkout covers the production costs and shipping. BSF receives no proceeds from the purchase of these items.
Why does the shipping cost almost as much as the book?
Gulf Business Printing works diligently with BSF to produce the annual study material in the most efficient and economical way possible for BSF members. As a result, the books are provided to BSF members at a deep discount in order to offset the price of shipping an extensive, spiral-bound workbook containing several hundred pages.
Why aren’t there more options for shipping?
Gulf Business Printing researched many options to find the BEST way to deliver BSF the annual study material directly to members’ front doors. The following factors were taken into consideration:
- the weight of the book and other products
- the variety of destinations the product would be sent
- the packaging required to safely and securely ship the books
Given these factors, Gulf Business Printing negotiated the best rate to reliably track and send the books to locations domestically and internationally.
Why isn’t USPS Media Mail a shipping option?
USPS offers very inexpensive Media Mail rates for shipping educational materials ONLY. Due to the variety of products offered in the BSF Store, we were unable to offer this option. USPS Media Mail is subject to inspection by USPS, potentially damaging your products and delaying delivery.
How do I correct my shipping address?
If you entered an incorrect shipping address, please email us email@example.com and one of our customer service agents will assist you.
Why do I get an error saying this shipment cannot be processed?
Reason 1: If you see this error, you may have entered your billing address incorrectly. Please review the billing address and confirm it matches your financial institution’s records in order to purchase items from the BSF Store.
Reason 2: If you see this error, you have entered a shipping address that is not recognized by the carrier or have entered an address (such as a PO BOX) that cannot be fulfilled. Please review the information provided in the shipping address to remove this error and receive an accurate shipping rate. If you continue to have an error related to your shipping address, contact us at firstname.lastname@example.org
When will my order ship?
We make every effort to ship orders as quickly as they are received. During peak ordering times (June through September), it can take as many as ten business days to process an order. During the peak ordering time, orders containing multiple items can delay processing time. We appreciate BSF Members' patience during the peak ordering time as we process several thousand orders per day.
During off-peak ordering times (October through May), orders are usually processed within two business days.
You will receive a tracking number to the email you provided when your order ships.
How will I track my order?
After submitting your order, you will receive an email with your order number. Save this order number for future reference. When your order ships, you will receive a second email with tracking information. You can check the status of the shipment with this tracking number.
ORDERING AND PAYMENT
When will my credit card be charged?
You credit card will be charged when you place your order.
Are the prices listed USD?
The listed prices are USD currency. We currently only accept USD currency.
Can I place an order by phone?
The fastest and easiest way to place your order is through the BSF Store. However, if you cannot order online, you may place an order by emailing us at email@example.com and a customer service representative will get back to you. Please provide a phone number so that our customer service representatives can assist you.
PRODUCTS - BOOKS
What are the size and dimensions of the books?
The Unexpected King study materials in English are printed on 8.5” X 11” double-sided pages. The book is 304 pages and weighs 2.5 pounds.
The Unexpected King study materials in Spanish, Traditional Chinese and Simplified Chinese books are printed on 8.5” X 11” double-sided pages. Book 1 is 160 pages and weighs 1.0 pound. Book 2 is 302 pages and weighs 1.5 pounds.
Information on the study material for “People of the Promise: Kingdom Divided” will be posted soon.
What is the font size of the book?
There are different fonts used in the Matthew Lessons Book, but most of the fonts are Times New Roman, 11-point font.
Do the books include the Study Notes section and other resources normally included in the Lessons?
Yes, the books include the Questions, Study Notes, and new Lecture Notes pages. The books do not include the Daily Dive or Attributes of God.
PRODUCTS – APPAREL
What are the t-shirts made from?
T-shirts are Bella Canvas 3001 and 3001 CVC.
- The BSF Distressed Gray t-shirt is available in sizes XS-4X and is made from 52% ring-spun cotton, 48% polyester
- The Unexpected King t-shirt is available in sizes XS-4X and in multiple colors.
- Navy 100% ring-spun cotton
- Aqua Heather and Yellow Gold Heather – 52% ring-spun cotton, 48% polyester
- The Unexpected King t-shirt is available in sizes XS-4X and in multiple colors.
- Information on the “People of the Promise: Kingdom Divided” apparel will be posted soon.
Please note that the sizes and colors listed are available while supplies last. Apparel will not be restocked once it sells out.
What is the quality and style of the t-shirt? Are they pre-shrunk cotton?
The t-shirts are unisex shirts that feature a crew neck, short sleeve and soft, ring-spun cotton. Ring-spun cotton shrinks less than traditional cotton tees and has a lighter, softer feel.
Are the t-shirts true to size?
Please refer to the sizing chart in the production description of each apparel product for detailed information about the size and fit of each t-shirt.
REFUNDS AND EXCHANGES
I’ve placed my order but changed my mind on the product that I want. How can I receive an exchange?
Items in your order can be exchanged if they have not been processed and are not in queue to ship.
Please send an email to firstname.lastname@example.org if you would like to make an exchange on an item and include the order number provided when you made your purchase. Please list the products that you would like to exchange.
To receive an exchange after your items have been shipped, please contact us at email@example.com. To learn more about our Shipping and Return policy, please visit the Shipping and Return policy at store.mybsf.org.
I’ve changed my mind about purchasing a book and/or a t-shirt. How can I receive a refund? Items in your order can be refunded in full if they have not been processed and are not in queue to ship. Once your order has been shipped, the cost of the shipping cannot be refunded.
Please send an email to firstname.lastname@example.org if you would like a refund on an item and include the order number provided when you made your purchase. Please list the products that you would like to remove from your order.
To receive a refund after your items have been shipped, please contact us at email@example.com. To learn more about our Shipping and Return policy, please visit the Shipping and Return policy at store.mybsf.org.